Effective Date: Jan 2026

At The Kings Necture Coffee, customer satisfaction is our priority. We are committed to providing high-quality coffee products and ensuring every order meets your expectations. Please review our Exchange Policy carefully before making a purchase.

1. Eligibility for Exchanges

We only offer exchanges under the following circumstances:

• You received the wrong item.
• The item arrived damaged during shipping.
• The product was defective upon arrival.
• Your order was incomplete due to our error.

To be eligible for an exchange, you must contact us within 7 days of receiving your order.

2. Non-Exchangeable Items

For health, safety, and food quality reasons, we cannot exchange:

• Opened or used coffee products.
• Products with broken safety seals that were not damaged during shipping.
• Perishable food or beverage items.
• Gift cards.
• Sale or clearance items unless they arrive damaged or incorrect.

3. Exchange Request Process

To request an exchange, please contact our customer support team and provide:

• Your order number
• Full name
• A description of the issue
• Clear photos of the product and packaging, if applicable

Our team will review your request and respond within 1–3 business days.

4. Approved Exchanges

Once your exchange request is approved, we will provide instructions for the return process.

After receiving and inspecting the original item, we will ship the replacement product at no additional cost when the exchange is due to our error or a damaged shipment.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us as soon as possible after delivery.

Please do not dispose of the packaging or damaged product until your claim has been reviewed, as we may request photos or additional information to process your exchange.

6. Shipping Costs

If the exchange is due to:

• Our mistake
• A defective product
• Shipping damage

We will cover the replacement shipping costs.

If an exchange is requested for any other approved reason, the customer may be responsible for return shipping and any applicable shipping charges for the replacement item.

7. Exchange Availability

All exchanges are subject to product availability.

If the requested replacement product is no longer available, we may offer:

• A comparable replacement product
• Store credit
• A refund, where applicable

8. Contact Us

If you have any questions regarding this Exchange Policy or need assistance with an exchange request, please contact us.

The Kings Necture Coffee

Email: info@thekingsnecturecoffee.com

Website: https://thekingsnecturecoffee.com