Effective Date: Jan 2026

At The Kings Necture Coffee, we take pride in delivering premium-quality coffee products. Due to the nature of our products, we maintain a return and refund policy that prioritizes both customer satisfaction and food safety. Please read this policy carefully before placing your order.

1. Return Eligibility

Because our products are consumable food items, we generally do not accept returns once an order has been delivered.

However, we may accept a return or offer a replacement or refund if:

• You received the wrong item.
• Your order arrived damaged during shipping.
• The product was defective upon arrival.
• Your order was incomplete due to our error.

Requests must be submitted within 7 days of receiving your order.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or partially consumed coffee products.
• Products with broken or removed safety seals.
• Perishable food and beverage items.
• Gift cards.
• Sale, promotional, or clearance items unless they arrive damaged or incorrect.

3. Refund Eligibility

Refunds may be issued in the following situations:

• The incorrect product was delivered.
• The product arrived damaged beyond use.
• The order was lost during shipping and confirmed by the shipping carrier.
• We are unable to fulfill your order after payment has been processed.

Refund approval is determined on a case-by-case basis.

4. How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Order number
• Full name
• Description of the issue
• Photos of the product, packaging, and shipping label (if applicable)

Our team will review your request and respond within 1–3 business days.

5. Refund Process

If your refund request is approved:

• Refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.
• Please allow 5–10 business days for the refunded amount to appear in your account after it has been processed.

Shipping charges are generally non-refundable unless the return or refund is the result of our error or a damaged shipment.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please notify us as soon as possible.

Please retain the original packaging and provide clear photographs so we can investigate and resolve the issue promptly.

Depending on the circumstances, we may offer:

• A replacement product
• Store credit
• A full or partial refund

7. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order has entered fulfillment or has been shipped, it can no longer be canceled.

If you need to cancel an order, please contact us immediately after placing it.

8. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a fair resolution.

Initiating an unnecessary chargeback without first contacting our customer support team may delay the resolution process.

9. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

The Kings Necture Coffee

Email: info@thekingsnecturecoffee.com

Website: https://thekingsnecturecoffee.com